Refund policy.

A full or partial refund may be approved when:

• a duplicate payment or clear overpayment was made;
• Strivvex cannot provide the accepted service and no suitable replacement or revised plan is accepted;
• the client validly cancels under the cancellation policy;
• delivered work materially fails to match the accepted scope and cannot reasonably be corrected; or
• a refund is otherwise required by applicable law.

Where a Job has already started, any refund may take account of work properly completed, non-recoverable third-party costs and a reasonable cancellation fee where the law allows it. Strivvex will explain the calculation rather than applying an undisclosed blanket deduction. This does not reduce rights that cannot lawfully be excluded.

• completed and accepted deliverables;
• work completed in line with the accepted scope before a late cancellation;
• approved third-party, travel, platform, publication or usage costs that cannot be recovered; and
• services delayed or prevented by missing client information, access or approvals, unless the parties agree otherwise.

Email info@strivvex.comwith the client name, Job or invoice reference, payment date, amount and reason for the request. Supporting information may be requested where it is needed to assess the request.

Strivvex will acknowledge the request and investigate it against the accepted scope, payment record, Job history and applicable consumer rights.

An approved refund is sent to the original payment method where possible. Strivvex aims to initiate it within 15 business days of approval or a valid cancellation. The bank or payment provider may take additional time to reflect the funds in the client's account.